Privacy Policy

1. Introduction

Louw Alberts Psychology Practice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book an appointment
• Make a purchase
• Contact us

This information may include:

• Name and contact information (email, phone number)
• Payment information
• Health information relevant to therapy services
• Appointment history and session notes

3. How We Use Your Information

We use your personal information to:

• Provide and maintain our therapy services
• Process your appointments and payments
• Send you appointment reminders and updates
• Improve our services
• Comply with legal obligations
• Communicate with you about our services

4. Confidentiality and Security

As a psychology practice, we take confidentiality very seriously:

• All therapy sessions and client information are strictly confidential
• We implement appropriate security measures to protect your data
• Access to client information is limited to authorized personnel only
• We use secure encryption for payment processing and data transmission

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect the rights and safety of our clients or others
• With service providers who assist us in operating our website and conducting our business (under strict confidentiality agreements)

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or regulatory requirements
• Maintain accurate records for professional and ethical standards

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• File a complaint with the relevant data protection authority

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and login status
• Remember your preferences
• Analyze website usage and improve our services

You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.